Shipping & Returns
Shipping & Delivery
Delivery charge of S$5 applicable to all locations in Singapore except the following area; - Airports - Military restricted area - Prison - Shipyards - Other restricted areas as informed by courier companies Please contact us if you need more clarifications. Delivery charges are calculated when you checkout. NO self-collection allowed upon placing orders. Orders will be delivered within 1-3 working days upon order confirmation. Please kindly check your orders and items upon receiving your delivery. Once signed, item(s) are deemed to be correct and delivered accordingly. In the event of failed delivery due to wrong address provided or where no one is available to receive the delivery, a re-delivery fee may be charged to the customer.
We accept the following payment mode: 1. Credit or Debit cards (Mastercard /VISA / Amex / Unionpay), Google Pay, Apple Pay 11. Paypal (via Mastercard /VISA /Amex) (Account required)
No refunds are allowed unless the item you ordered is out of stock. We will inform you immediately via email or telephone if we expect delays due to reasons such as temporary inventory stock out. In instances where one or more items in your order is not available for immediate delivery, we will notify you and suggest substitutions or propose to hold your order until all items are available for delivery. We can also give you an immediate refund for any unavailable items if you prefer that. In the event in which payment has been made by credit card and you wish to cancel your order before delivery, a 3.9% service fee of your order will be charged. The refund will be done within 7 working days after cancellation. Alcohol Flows reserve the right to reject or refuse any return or exchange of goods with the absence of a proof of purchase.